Shipping Policy
1. Order Processing
- All orders are processed within 1-3 business days (excluding weekends and holidays).
- Once your order is processed, you will receive a confirmation email with tracking details.
2. Shipping Methods & Estimated Delivery Times
We offer the following shipping options:
- Shipping method: Standard Courier
Shipment cost: Free
Estimated delivery time: 3-5 business days
Note: Delivery times are estimates and may vary due to external factors like weather, customs clearance, or courier delays.
3. Tracking Your Order
- Once your order has shipped, you will receive a tracking number via email.
- You can track your package through the courier website.
4. Address & Delivery Issues
- Please ensure your shipping address is correct before placing an order.
- We are not responsible for lost packages due to incorrect shipping addresses provided by customers.
- If your package is returned due to an incorrect address, you may need to pay additional shipping fees for reshipment.
5. Lost, Stolen, or Delayed Shipments
- If your package is lost or delayed beyond the estimated delivery time, please contact us at ikan-ikantrading@outlook.com.
- We will work with the courier service to resolve the issue, but we are not liable for lost or stolen packages after they are marked as “delivered.”
6. Governing Law
- These Terms and Conditions are governed by the laws of MALAYSIA.
- Any disputes shall be resolved in the courts of MALAYSIA.
7. Contact Us
For any questions about shipping, please email us at ikan-ikantrading@outlook.com.